Privacy Policy

1.1 We are committed to protecting your privacy and maintaining the security of any personal information provided to process orders and administer accounts.

1.2 We do not gather or hold personal information without express consent (given when placing orders, applying for trade accounts, or joining mailing lists).

1.3 Personal data is kept accurate, up to date, and destroyed once the original reason for collection has lapsed. No customer data is passed to third parties except as strictly necessary to fulfill delivery or process transactions.

2.1 When submitting orders or account forms, we collect your name, business address, email, telephone number, and payment preferences to process purchases and coordinate logistics.

2.2 Email addresses and phone numbers are used to communicate real-time order status updates or resolve delivery queries.

2.3 Where explicit consent is provided, we may send product, trade service, and promotional updates. You can unsubscribe at any time via the email footer link or by contacting customer services.

3.1 We do not sell, trade, or rent personal data to outside marketing organizations.

3.2 Information is shared exclusively with necessary operational service providers (such as logistics couriers, secure payment gateways, and IT infrastructure providers) strictly to fulfill contracts.

3.3 Transaction connections are encrypted. On GRS trade portals where no card payments are taken online, no raw credit card details are ever received or held on web servers.

4.1 Under UK data protection law, you hold the right to request access to the personal information held about you by The Company.

4.2 Upon receiving a written Subject Access Request, we will supply full details of held personal data within legal timeframes (up to 40 days).