Privacy Policy

To bring us in line with new EU GDPR rules we’re working on improving our Privacy Policy to provide you with clear information on what data we hold on you and how we use it.

The term ‘The Company’ means all of the brand names and websites operated by GRS Footwear (George Rye & Sons Ltd) including websites grs-footwear.co.uk; lunarshoes.co.uk; lunarshoesonline.co.uk; lollyfox.com; grisport.co.uk & ellieandpepper.co.uk. This also applies to all of our brand names, Goodyear, Levi’s, Benchmark, Lunar, Grisport, Lollyfox,  Lulu & Lunar Kids.

 

1. Data Protection

 

1.1 We are committed to protecting your privacy and the security of any information given to us in order for us to process your order.

 

2. Our Data Protection Policy

 

2.1 We will not gather or hold personal information about you unless you have given your express permission for us to do so. By placing an order, you will consent to the use of such personal information. If you sign up to any of our mailing lists you also consent to the use of this information.

 

2.2 Any personal information held or processed will be kept up-to-date and will be destroyed as soon as the reason for its collection or processing has lapsed. No personal data about customers will be passed to any third party, except to offer you the opportunity to purchase from The Company, to fulfil the delivery of the goods to you, and as is necessary to process credit or debit card payments.

 

2.3 Your privacy and confidence will be respected at all times.

 

3. What Information is collected about you and how is it used?

 

3.1 When you place an order we need to collect your name, address, e-mail and telephone number as well as details of the method by which you intend to pay for the Goods. This information allows us to process your offer to purchase Goods and delivery of those Goods to you. We use your e-mail address to send you notification of the status of the order. We will contact you by e-mail or by telephone if any problems occur regarding delivery of the Goods to you.

 

3.2 This information may be provided to third party service providers for the purpose of processing your offer to purchase the goods.

 

3.3 We may use your e-mail address to provide you with information on products, services, promotions and special offers where you have indicated that this is acceptable by placing an order therefore agreeing with our terms and conditions.

 

3.4 If you supply your email address without placing an order – through a mailing list sign up - your email address will not be used for any other purpose and will not be held on file by ourselves or any third parties after the reason for collecting it has lapsed.

 

3.5 Should you wish to stop receiving emails from The Company, you can unsubscribe using the 'unsubscribe' link at the bottom of the emails, by changing your update preferences in the 'My Details' section of 'My Account' on any of our websites or by emailing us at customerservices@lunarshoesonline.co.uk with unsubscribe in the email title.

 

4. Third parties

 

4.1 We will not sell or pass your details to third party organisations except to offer you the opportunity to purchase from The Company, to fulfil delivery of the goods to you and for the purpose of processing your offer to purchase the goods.

 

5. Consent

 

5.1 By making offer to purchase Goods you consent to the information you provide to us being processed for any of the above purposes.

 

6. Cookies

 

6.1 Cookies are small pieces of information in the form of text files that are sent to your browser from our web server and are stored on your computer.

 

6.2 Cookies are essential to using the Companies websites, as they gather information on the type of platform you’re using to view our website e.g. Windows, IPhone, PS3. We use this information to optimise our website for your particular platform, so that you have the best experience no matter which platform you use. Below are some examples of how we use cookies to do this:

To gather information which allows us to identify your platform and record sales so we may improve customer experience and identify issues on the site.

To ensure you are provided with correct and useful information during your visit to our site.

To allow you to add items to the basket and proceed through our checkout.

To collect data which allows us to improve our services based on purchases and site usage.

 

6.3 There are three different categories these cookies are split into:

Essential to Site function cookies – these cookies allow you to browse the site, search for products and add items to the basket.

Helpful, non intrusive cookies – these help improve your experience on the site, for example by recognising your location therefore displaying appropriate delivery options in a banner, and reminding you of your recently viewed items.

Third Party Cookies – to help us record customer experience and to allow us to test new services, to help us improve the customer journey on the website.

 

6.4 You can choose not to allow cookies in your browser settings, but to be able to purchase from our site you will need to ensure your cookies are enabled.

 

7. How do we use information collected from you and do we disclose such information to outside parties?

We access the information we collect for certain purposes (for example, to aggregate the information, to monitor the use of the service during certain engagements and for other lawful purposes). All customer information, including personally identifiable information, will not be shared with anyone. We do not sell, trade or rent any of the the personal information that our customers provide.

 

8. Security

 

8.1 The security of your transaction is important to us and to prevent any details being seen by unauthorised persons it is protected throughout the payment process. At no stage of any transaction do we receive or have access to any of your card details in any way. We do not take any payments through the website.

 

9. Subject Access Request

 

9.1 On receiving your written request, we will (within 40 days of such a request being received by us) supply to you details of the personal information which we hold about you.

 

10. Contact Details

 

10.1 If you have any queries about these terms and conditions, or any other aspect of our website, or you have a complaint, you can phone the Company on 01670 716878 or e-mail us at info@grs-footwear.co.uk or write to us at: GDPR Manager, GRS Footwear, 1 Easter Park, Baker Road, Nelson Park West, Cramlington, Northumberland, NE23 1WQ.

 

10.2 We shall respond to any communication received by us as quickly as we can.