Delivery & Returns

DELIVERY

1. The Company will deliver the goods ordered to the address specified by the Customer and when delivered to a person appearing to have the authority to sign for them at such an address the risk and responsibility for the goods shall vest in the customer.

2. Any dispatch date or delivery time specified is an estimate only, and the Company shall not be liable for any loss suffered by reason of any failure to comply therewith.

3. We always send goods on DPD next day business delivery for Mainland Uk . However, please note that we cannot guarantee that goods will reach you the next day. Sometimes delivery can take 2 working days.

4. Delivery to Northern Ireland & The Scottish Highlands & Islands is 2 working day delivery as standard.

5. Delivery to Ireland and Mainland Europe (Zone 1) takes 3 working days.

6. Carriage paid terms are as follows -

Local deliveries by our own vehicle - over £100 free, under £100- £3 delivery charge.

UK mainland deliveries outside of our area have a £6.50 per carton delivery charge or carriage paid on orders over £250

Northern Ireland, UK Highlands & Islands £12 delivery charge per carton, or carriage paid on orders over £350.

Mainland Europe €20 & Eire €15 per carton or carriage paid on orders over €500.

 

**PLEASE NOTE, DUE TO BANK HOLIDAYS AND LIMITED COURIER SERVICES, DELIVERY TIMES WILL BE SLOWER THAN OUR NORMAL SERVICE. SOME DELIVERIES MAY TAKE 4-5 WORKING DAYSDURING THIS PERIOD AND WE ASK THAT YOU CONSIDER THIS WHEN ORDERING**

RETURNS

GRS request to be notified of all unworn returns within 30 days of receipt. Claims MUST be made in writing and Consent obtained. The Company will organise collection of valid returns and issue a credit note. All worn complaints should be handled under the code of practise. Please do not send any goods back to us for credit without contacting us first. We will advise the method of collection.

PLEASE NOTE, NO POSTAGE OR CARRIAGE CLAIMS WILL CREDITED ON UNAUTHORISED RETURNS.